Refund Policy

SwaggyShades operates on a mystery box model whereby subscribers receive a random pair of sunglasses for every month they are subscribed. We pride ourselves on providing a wide range of sunglass types and styles, and this subscription model allows us to do so while giving our subscribers maximum savings.

In order to ensure our subscribers can continue to receive quality timepieces at incredible prices, SwaggyShades adheres to a strict no-return policy. Once your order has been processed and shipped, the order cannot be cancelled or refunded.

SwaggyShades does provide a 30-day defective warranty on all orders, and SwaggyShades members are able to exchange their sunglasses within 30 days of ordering if their order arrives dead on arrival (DOA).

All SwaggyShades members are encouraged to please inspect orders upon reception, and to contact SwaggyShades immediately if the order is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

An order may be considered Dead on Arrival and eligible for exchange if any of the following conditions are met:

  1. The order either doesn't arrive or is missing items from the carton. (Note: tracking information must confirm that the order was not delivered. SwaggyShades is not responsible for any missing orders that are marked “delivered” by the courier.)
  2. The item(s) arrive in damaged condition.
  3. The item(s) fails mechanically due to manufacturing defects.

If any of the above conditions are true, you are eligible for an exchange. In order for SwaggyShades to process your exchange, the following conditions must be met:

  1. The item(s) must be in the same condition that you received it.
  2. The item(s) must be unworn or unused. 
  3. You must have the order’s original packaging (tags included).
  4. You must be able to provide a receipt or proof of purchase.

If all the above conditions are met, you may start the return process by contacting us at info@swaggyshades.com.

NOTE: Any items sent back to SwaggyShades without first requesting a return will not be accepted.

If you have any further questions regarding exchanges, please contact us at info@swaggyshades.com

Thank you for choosing Illumi Leash! We strive to provide you with the best shopping experience possible, including fast and reliable shipping and delivery services. Please read the following information carefully to understand our shipping and delivery policies:

1. Shipping Information:

1.1. Processing Time: Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.

1.2. Shipping Methods: We offer standard shipping. Shipping costs and delivery times vary depending on the shipping method selected and your location.

1.3. Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You will be able to view the shipping costs during the checkout process before completing your purchase.

2. Delivery Information:

2.1. Delivery Times: Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-8 business days for domestic orders, while international orders may take longer. Expedited and priority shipping options are available for faster delivery.

2.2. Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

2.3. Delivery Confirmation: A signature may be required upon delivery for certain orders or shipping methods. Please ensure that someone is available to receive and sign for your package at the delivery address provided.

3. International Shipping:

3.1. Customs and Duties: International orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.

3.2. Delivery Timeframes: International delivery times may vary depending on customs clearance processes and other factors beyond our control. Please allow additional time for delivery of international orders.

4. Order Tracking:

4.1. Tracking Information: You can track the status of your order by entering the provided tracking number on our website or the carrier's website.

5. Shipping Restrictions:

5.1. PO Box Addresses: We are unable to ship to PO Box addresses for certain shipping methods. Please provide a physical address for delivery when placing your order.

5.2. Restricted Locations: Some remote or restricted locations may not be serviceable for certain shipping methods. If you are unsure whether your location is eligible for shipping, please contact us before placing your order.

6. Currency Converter:

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

ATTENTION. Please be aware that using our app or just adding the above text to your Privacy Policy, will not automatically make your store GDPR compliant. You will need to make sure at your end that your company is GDPR compliant under all aspects. If you need further consulting in regards to what you need to do to make sure your business is meeting the GDPR rules as well, Shopify has some really good guides.

7. Contact Us:

If you have any questions or concerns about shipping and delivery, please contact our customer service team at IllumiLeashes4you@gmail.com. We are here to assist you and ensure a smooth shopping experience.

Thank you for shopping with Illumi Leash!